Please respect Union Yoga's

Studio Policies

We kindly ask you to respect our studio policies.  Union's policies aim to offer an equitable experience for everyone in our community.  These policies are vital to the health and longevity of our family-owned small business.  Thank you for your support!

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CANCELLATION POLICIES – classes, workshops, trainings, massage therapy


In-studio classes – Please be aware that In-Studio Classes which are missed, or cancelled with less than 1-hour notice are non-refundable. If you are attending with an unlimited-access pass, expect to be billed a $10 fee. Workshops – Cancel with at least 3 full days notice. For example, if you workshop is on a Saturday, please request to cancel by email, by end of day Wednesday. Trainings & Courses – Cancellation policies vary by course. Please review the course description for details. Massage Therapy Appointment – A minimum of 24-hours notice by email to massage [at] unionyogastudio [dot] ca is required to cancel or reschedule your appointment. The late-cancellation with less than 24-hours notice results in a 50% charge of your booking fee. More than one late-cancellation results in the full fee for your missed appointment being billed.




NON-DISCRIMINATION POLICY


All are welcome, but please be kind and respectful. We reserve the right to ask disruptive clients to leave, to support the safety and comfort of our community. Union Yoga has a zero-tolerance policy for racist, homophobic, or abusive behaviour.




PASS POLICIES – passes, memberships


In-Studio Class Passes – Passes are deducted for missed classes, or classes cancelled with less than one-hour notice. In-Studio Class Passes never expire! Book in advance using our app or via the schedule. Virtual Studio Pass – This pass gives you access from the first day of the month until the end of the month. Please check that you are buying the pass for the right month. Unlimited Online Pass – There is no fee if you miss class. Overdue monthly fees from failed autopay billings must be paid within 5 days to avoid a $15 fee. No pauses, but may be cancelled at any time by logging in to your account, clicking Membership → Terminate. Membership Contract Policies – Missing or late-cancelling an In-Studio Class booking with less than one hour notice results in a $10 fee. Failed autopay billings and overdue fees must be settled in full within 5 days to avoid a $15 fee. During Covid-19, we are happy to work with you to manage your membership billings, or adjust your pass type. Connect with Leia at membership@ unionyogastudio .ca for assistance or if you have any questions. *Please note that we are not bringing on new Members until Covid-precautions lessen, and In-Studio classes resume. Existing contracts will be honoured.




AUTOPAY POLICIES


Overdue fees from failed autopay billings must be paid within 5 days to avoid a non-refundable "failed payment" $15 charge. Contact Leia at membership@unionyogastudio.ca to settle overdue fees.




CLIENT REWARDS PROGRAM


Union Yoga's Rewards Program with Perkville retires at the end of 2020. Existing points may be redeemed for livestream classes and discounts on merchandise. Please redeem your points by end of November, 2020, so you may use your pass or discount before December 31st. PAY IT FORWARD We are all in this together. When you reach 1000 points, we invite you to donate your free month, and we will use it to support a community member in need. Connect with our membership manager to donate 1 Month Unlimited to a longstanding member of our community under financial duress. TERMS: Points are not redeemable for cash. The redemption options may change without notice. Points may not be transferred or shared, and may expire. May not be combined with other offers or discounts. Referral points only awarded when referred client purchases Intro Month, Class passes, or Membership. No referral points earned for drop-in class purchases.




AGE POLICY + RESTRICTIONS


Online Access – Our online services and products are meant to be accessed by adults aged 18 and up. Those under the age of 18 must seek the consent and supervision of an adult. In-Studio + Park Yoga Access – In-person class may be accessed by those 12 and up. Youth aged 12 -17 must be accompanied by an adult.




PRIVACY POLICY (WEB)


Please read carefully.Union Yoga's privacy policy was last updated onOctober 30, 2020. By using this website you signify your acceptance of amd consent to our Privacy Policy, and you adhere to the terms and conditions posted. Our Privacy Policy refers to gathering and use of information on this site and our other sites. We are committed to providing safe web sites for visitors of all ages and we comply with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act. Note that this Privacy Policy applies only to our site and not to web sites of other companies or organizations to which ours may be linked. These links to third party websites are provided as a convenience and are for informational purposes only. COLLECTION OF PERSONAL INFORMATION On our site you may be asked to provide us with personal information, including for example, your name, address, e-mail address, or telephone number. We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, and the like. We may also ask you to provide e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns. Before providing any personal information, please be advised that any information gathered on our site may be used for research and development relating to our site and business, and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and services, and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products and services together with details of any offers we may have available from time to time. PROMOTIONAL AND INFORMATIONAL OFFERS With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. If you have submitted personal information and want to change it or opt-out, please contact us as described below. DISCLOSURE OF INFORMATION We will not disclose personal information that you provide on our sites to any third parties except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the we may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada. COOKIES This site in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the sites may not function properly if you do so.